Terms of sale

These Terms of sale apply to purchases from hourstead.com. The seller is Hourstead, operated by Cédric LE NINIVIN, French sole proprietor (entrepreneur individuel), SIRET 817 487 994 00011, 285 chemin du Chazalais, 69490 Ancy, France. Email: contact@hourstead.com. Telephone: +33 7 71 52 89 64.

1. Products and options

The product page describes the item, selectable variants, capacity, dimensions and price. Select the option you intend to buy and check your basket before checkout. Watches pictured with storage products are illustrative and are not supplied unless the listing expressly states otherwise. Please ask us if you need a measurement or compatibility detail before ordering.

2. Prices and delivery charges

Prices are displayed in pounds sterling (GBP). The product price and any applicable tax and delivery charge are included in the total shown at checkout before you place an order. Standard delivery to the United Kingdom is £2.95. We do not add undisclosed service fees. If an obvious pricing error affects an order, we will contact you and offer a lawful resolution, including a refund if appropriate.

3. Placing an order

Follow the checkout steps, provide accurate contact and delivery details, review the order summary and submit your order. You will receive an electronic order acknowledgement. We may contact you if a product is unavailable or if an address or payment issue prevents fulfilment. If we cannot supply an item, we will refund the amount paid for it. An online account is not required to place an order where guest checkout is available.

4. Payment

The secure checkout displays the payment methods currently available for your order. A method is available only when it appears at checkout. We do not ask you to send card details by email or through the contact form. Payment is taken in the amount shown at checkout, subject to the payment provider’s authorisation.

5. Dispatch and delivery

We sell to customers in the United Kingdom. Orders are dispatched from China. Typical estimated arrival is 8–12 calendar days after ordering, but delivery may take up to 35 calendar days. These are estimates, not guaranteed dates. The order cut-off used for delivery estimates is 8:00 pm Paris time, Monday to Friday; orders after that or on non-business days start the estimated handling period on the next business day. This is not a promise of same-day dispatch. The Shipping policy gives further details, including tracking and what to do if a parcel is delayed or damaged.

6. Cancellations, returns and refunds

Contact us promptly if you need to correct an address or cancel an order before dispatch. Our Returns and refunds policy explains how to request a return within 30 days after delivery, the eligibility of items, the customer-paid postage for a change-of-mind return and how refunds are handled. If an item is faulty, damaged, incorrect or not as described, contact us for the appropriate remedy. Nothing in these terms limits rights that cannot legally be excluded.

7. Product availability and changes

Products and options are subject to availability. We may update descriptions and prices for future orders. If a material change is needed to an existing order, we will contact you and explain your options rather than silently substitute a different item.

8. Complaints and contact

For a question or complaint, email contact@hourstead.com, call +33 7 71 52 89 64 or use our contact page. Support hours are 8am–8pm UK time (9am–9pm France time). We will try to resolve complaints directly. Mandatory consumer protections applicable to your purchase remain unaffected.

Last updated: 25 September 2026.