Delivery & returns
Clear information, before and after you order.
Delivery to the United Kingdom
Processing time: 1 to 2 days (Monday to Friday). Transit time: 7 to 10 days (Monday to Friday). Total estimated delivery time: 8 to 12 days (Monday to Friday).
Standard delivery costs £2.95. Processing covers preparation before dispatch; transit runs from dispatch to delivery. The total estimate includes both. See our shipping policy for the full details.
Tracking your order
Open your confirmation email and select View your order. Tracking details are provided in your dispatch notification when available. Updates may take time to appear after the carrier’s first scan.
Delayed, damaged or incorrect items
Please contact us with your order number and a description of the issue. For a damaged or incorrect item, please do this within 7 days of delivery and include photographs of the item and its packaging. This does not affect your statutory rights.
Returns
You may request a return or exchange within 30 days after delivery of the last item in your order. For a change-of-mind return, you arrange and pay for return postage to France. There is no restocking fee. If an item is faulty, damaged, incorrect or not as described, contact us so we can arrange the appropriate remedy and any return costs we must cover.
Contact us before sending an item back, with your order number and the item concerned. The return address is Hourstead / Cédric LE NINIVIN EI, 285 chemin du Chazallet, 69490 Ancy, France. See the full returns and refunds policy for eligibility, process and statutory rights. Do not send payment card details.
Get in touch
Our support hours are Monday to Saturday, 07:00 to 18:00 (GMT+1 in summer, GMT+0 in winter). You can write to contact@hourstead.com, call +33 7 71 52 89 64, or use our contact form. Messages can be sent at any time; replies are handled during support hours.